TERMS & CONDITIONS

Payment Information, Discounts and Coupons:

All Pricing is in U.S. Dollar.

Payment Options:

Visa, MasterCard, American Express, Discover. Orders over $1000.00 may be sent via bank wire transfer.

Credit Card:

Just follow the on-screen prompts to complete your order. We do not retain or store credit card information. To ensure cardholder participation and reduce fraud, all orders paid with a credit card must ship to an address on file with the issuing bank for your Credit Card. Generally, this is the billing address; however, Big Daddy Garden Supply, is happy to accommodate alternate shipping addresses for your order IF the alternate shipping address requested on your order is also notated on your account (you can do this by calling the toll free number on the back of your card). Additionally, please be advised that Big Daddy Garden Supply will not accept pre-paid credit cards or gift cards, as merchants have no chargeback recourse with these transactions, and it is considered an unsecured payment.

Shipping Information:

Most orders are shipped within 72 hours (does not include weekends or holidays). We reserve the right to use whichever carrier we deem as the best option in regards to transit time and cost effectiveness.

Customers are only responsible for packages once they arrive at their location. If you have any questions, please call us.

Important Information Regarding Shipping & Transit Times:

Most orders are shipped within 3 business days. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/distributor. If we have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.

If we are out of an item that you ordered, we will attempt to contact you within 2 business days. We will let you know when the item will be available to you and give you the option of waiting for the item to ship, offering a comparable product or having the item removed from your order.

Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!

Saturday delivery is and additional cost on expedited shipping and is not included in the transit time. Sunday is also not included in transit time estimates for expedited shipments.

Policies, item availability, and prices are subject to change without notice. We are not responsible for any typographical errors in this website.

Warranty & Return Information:

INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 3 DAYS TO CONTACT US TO REPORT THE DAMAGE.

Return Procedure:

For items that need to be returned (and qualify), you must fill out an RMA Request Form within your account profile. Please include explanation. Our processing department will issue you a return merchandise authorization (RMA) number to include with your return. To begin the return process, log into your account, and select“RMA info & request” from my account drop-down menufrom the right sidebar of your account page. From there you will find a button to create a return on the right side of your screen. You can also reach out to returns@bigdaddygardensupply.com

All return must be pre-authorized:

Items will be deemed abandoned if we are not contacted within 15 days.

We photo package contents prior to shipping. If something is missing, please let us know so we can check our records & confirm the contents. If your package has a purple card inside you have a split shipment or a back ordered item.

15-day warranty return policy on most items purchased through our website or retail store, for store credit, (after 15 days the warranty exists through the manufacturer), with the following exceptions:

Special Order items may or may not be returnable. If they are, they will be subject to a restocking fee of between 20%-30%, assuming they are in new condition and unopened. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, the return policy is different depending on the product. Please contact us for more information on Special Order Items (usually includes any product shipped by freight or drop shipped by manufacturer) We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur. Used Trimmers and trimming products may not be returned at any time. Manufacture warranties can be used if the product is defective.

Some items are too large to ship via FedEx, UPS or USPS and must be shipped on a truck. Please be aware that Big Daddy’s Garden Supply will not refund shipping charges on items. If there is an “approved” return of a freighted item, it is the customer’s responsibility to pay return shipping. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.

Ineligible items:

• Returns for store credit can only be made within 15 days of receiving your product(s).
• Exchanges can only be made within 15 days of receiving your product(s), be in resalable / new condition; restocking fees may still apply.
• Merchandise must have not been damaged in freight transit.
• Items flagged as special-order will not be accepted for returns unless defective.
• Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.
• Grow Tents are not acceptable for return.
• Trimming machines, extraction bags, pressing machines, hydroponic systems, are not acceptable for return.

Unopened Items:

If the item is unopened and undamaged, and qualifies for a return, you will receive a store credit voucher, minus a restocking fee of 15-20% and any shipping and handling fees (unless otherwise noted). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may also be subject to a restocking fee. A pre-authorized return will qualify for store credit redeemable through the website toward a future purchase(s).

Non-Defective Items That Have Been Opened and/or Used:

Because of the nature of our products, we cannot accept returns of opened/used items (if you have decided you no longer need it). We do not sell or resell opened or used items. All sales are final.

Undeliverable Packages:

Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt is made to reach the customer regarding the delivery before it is returned to us as undeliverable.

Trimming and Extraction Machines and Products:

Used trimming and/or extraction machines and products cannot be returned for any reason. Any warranty issue arising on a used trimming and/or extraction product must be submitted directly to the manufacturer. We do not guarantee performance of trimmers, pressing devices, pruners, tumblers or extraction bags. Lack of performance WILL NOT qualify the product for a return.

We do not identify the use of these machines as these are experimental products. We do not endorse any manufacturer statements or claims pertaining to trimmers, pressing devices, pruners, tumblers or extraction bags.

Defective Items:

During the 15-day return period, any defective items will be handled by Big Daddy’s Garden Supply. We may use the manufacture for the returns process at our discretion at any time. After the 15-day return period, refer to the manufacturer’s warranty (with certain products we will allow returns past the 15 day period). In an effort to provide its customers with the highest degree of customer service, Big Daddy’s Garden Supply may, at its discretion, honor the manufacturer’s warranty after the 15-day return period, however, you will be responsible for shipping and handling fees. If an item is returned to Big Daddy’s Garden Supply as defective, and it is determined that there was nothing wrong with the product, you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty (in which, the item will be returned to you).

Broken Bulbs/Glass:

Big Daddy’s Garden Supply does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to the “Items Damaged Upon Arrival” section. (Damaged items are the responsibility of the shipping company)

Items Damaged Upon Arrival:

If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to physically verify the broken item. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. We will need your phone number to schedule the pickup of the broken item.

Order Cancellation

To cancel an order, you must contact our email sales@bigdaddygardensupply.com.

All orders are automatically processed on our secure merchant processor and sent for shipment once they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge.

We strictly adhere to the following cancellation policy:

Orders cancelled within 30 minutes of ordering will not be charged a cancellation fee.

If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee, minimum $10, before credit is issued.

If an order has been processed and packed to ship, it may not be possible to cancel that order.

If an order has been shipped then ALL return fees will be at the customer expense. The original shipping cost will not be refunded. Once the order has shipped the terms of our Returns Policy will take effect. We reserve the right to charge a restocking fee on any canceled order.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.